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Terms and conditions of use

Terms and Conditions for [Greensapien Store]

Last Updated: [26/01/2024]

Welcome to [Greensapien Store]. Please read these terms and conditions carefully before using our website.

1. Acceptance of Terms

By accessing or using www.greensapien.com, you agree to comply with and be bound by these terms and conditions. If you do not agree to these terms, please refrain from using our website.

2. Registration and Account

To make a purchase on our website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account.

3. Product Information

We strive to provide accurate and up-to-date information about our products, including pricing and availability. However, we do not guarantee the accuracy or completeness of the information on our website. We reserve the right to correct any errors or omissions.

4. Ordering and Payment

By placing an order on www.greensapien.com, you are making an offer to purchase products subject to these terms. We reserve the right to refuse or cancel any order for any reason. Payment must be made in full at the time of purchase. We accept various forms of payment as indicated during the checkout process.

5. Shipping and Delivery

Shipping costs and delivery times are provided during the checkout process. We aim to dispatch orders promptly, but delivery times may vary based on location and other factors beyond our control. Once your order has been shipped, we will provide tracking information where available.

6. Returns and Exchanges

Please refer to our "Returns and Exchanges" policy for information on how to return or exchange products. We only accept returns and exchanges within the specified time frame and in accordance with our policy.

7. Intellectual Property

All content on www.greensapien.com, including text, images, logos, and trademarks, is the property of Sciglyph Exploration the parent company and is protected by copyright and other intellectual property laws.

8. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Please review our "Privacy Policy" to understand how we collect, use, and disclose your information.

9. Limitation of Liability

Greensapien [Sciglyph Exploration] and its affiliates will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of www.greensapien.com.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the Indian jurisdiction. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts in Indian jurisdiction.

11. Changes to Terms and Conditions

Greensapien reserves the right to modify or update these terms and conditions at any time without prior notice. It is your responsibility to review these terms periodically.

By using www.greensapien.com, you agree to abide by these terms and conditions. If you have any questions or concerns, please contact us at greensapien@sciglyph.com.

Thank you for shopping with us!

Greensapien

(Sciglyph Exploration Private Limited)

Maurya Vihar Colony, Road No. 3

Khagaul, Patna (Bihar)

India-801105

greensapien@sciglyph.com

www.greensapien.com

Privacy Policy

Last Updated: [26/01/2023]

Thank you for visiting [Greensapien Store]. Your privacy is important to us, and we are committed to protecting and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your information when you use our website.

By accessing or using [www.greensapien.com], you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our website.

1. Information We Collect

1.1 Personal Information

We may collect personal information such as your name, address, email address, phone number, and payment information when you make a purchase or create an account on our website.

1.2 Browsing Information

We automatically collect certain information when you visit our website, including your IP address, browser type, and device information. This information helps us improve the user experience and understand how visitors interact with our site.

2. How We Use Your Information

2.1 Order Processing

We use your personal information to process and fulfill your orders, send order confirmations, and provide customer support.

2.2 Marketing and Promotions

With your consent, we may send you marketing communications, newsletters, and promotional offers. You can opt-out of these communications at any time.

2.3 Improving Our Services

We use collected data to analyse trends, track user activities, and improve our website, products, and services.

3. Sharing Your Information

3.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you. These parties are obligated to keep your information confidential.

3.2 Legal Compliance

We may disclose your information if required by law or in response to a valid legal request.

4. Security

We take appropriate measures to protect your information from unauthorised access, disclosure, alteration, and destruction. However, no data transmission over the Internet is entirely secure, and we cannot guarantee the security of your information.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. You can manage your cookie preferences through your browser settings.

6. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights or inquire about your information, please contact us at [greensapien@sciglyph.com].

7. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Please review the policy periodically for any changes.

By using [www.greensapien.com], you acknowledge that you have read and understood this Privacy Policy. If you have any questions or concerns, please contact us at [greensapien@sciglyph.com].

Greensapien

(Sciglyph Exploration Private Limited)

Maurya Vihar Colony, Road No. 3

Khagaul, Patna (Bihar)

India-801105

greensapien@sciglyph.com

www.greensapien.com

Refund and cancellation policy

At Greensapien, we strive to provide our customers with a seamless and satisfying shopping experience. To ensure transparency and clarity, we have outlined our refund and cancellation policy below:

Cancellation Policy:

  1. Order Cancellation Period:

  • Customers can cancel their order within 24 hours of placing it.

  • To cancel an order, please contact our customer support team at greensapien@sciglyph.com.

  1. Cancellation after 24 Hours:

  • Unfortunately, we cannot guarantee cancellations after the initial 24-hour period as orders may enter the processing stage.

Refund Policy:

  1. Eligibility for Refund:

  • Refunds are applicable for orders cancelled within the first 24 hours.

  • Refunds are also applicable for damaged or defective items.

  1. Refund Process:

  • To initiate a refund, please contact our customer support team within 48 hours of cancelling the order or receiving a damaged/defective item.

  • Provide your order number, details of the issue, and any supporting images.

  • Our team will review the request and process the refund accordingly.

  1. Refund Timeframe:

  • Refunds will be processed within 7-10 business days from the date of approval.

  • The actual time it takes for the refund to reflect in your account may vary based on your payment method and financial institution.

Return Policy for Damaged or Defective Items:

  1. Reporting Damaged Items:

  • If you receive a damaged or defective item, please report it to our customer support team within 48 hours of receiving the order.

  1. Return Process:

  • Provide clear images of the damaged or defective item along with your order number.

  • Our team will guide you through the return process and provide a replacement or refund as appropriate.

  1. Return Shipping:

  • Return shipping costs for damaged or defective items will be covered by Greensapien.

Contact Information:

For any questions or concerns regarding our refund and cancellation policy, please contact our customer support team at greensapien@sciglyph.com.

Greensapien reserves the right to update or modify this policy at any time without prior notice. It is recommended to review our policies periodically for any changes.

Thank you for shopping with us!

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